Returns and Refunds.

For your return . 
The buyer is responsible for postage on returns, unless good are proven to be faulty.

 

Return Exceptions


Merchandise that has been worn, used, or altered will not be acYour item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 15 days of your purchase.

1. Please email jrobertssaddlery@btinternet.com to notify of a return and to request a refund.
2. Mail your returned item to:
     Jackie Roberts Saddlery,
     Ivy Cottage.
     Ivy Lane
     Romsley
    B62 0NJ
     
Include in your package a  letter stating the reason for return or exchange.